Tenant Maintenance

For immediate life-threatening emergencies, call 000 for police, fire, or ambulance.

Please use talk to Tapi to submit a general maintenance request for a GR8 Property. Photos must be supplied for work orders to be processed.

Please note that arranging and completing maintenance can take time,  non-urgent maintenance requires approval from the landlord and is subject to the availability of qualified tradespeople, which is beyond GR8's direct control. If the  maintenance issue is found to be caused by the tenant or user error you could be liable to pay for the cost of maintenance.

If your matter relates to an essential service such as water supply, gas, hot water system, sewerage or electricity and you need urgent assistance please text our urgent number.

If you are an NDIS participant (or a carer for an NDIS participant) and the maintenance issue poses a risk to the health or safety of the NDIS participant, you should urgently assess whether attending hospital (or calling emergency services on 000 if life-threatening) is a suitable short-term option to ensure safety and access immediate care. GR8 holds no liability for any failure to act appropriately in such urgent situations.